Refund and Returns Policy

Return, Refund & Exchange Policy

AusRemote Return Policy:

Thank you for shopping with www.ausremote.com.au! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and exchange policy. Please review the following guidelines:

1. Eligibility:

  • To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging.
  • Certain items such as perishable goods, personalized items, and downloadable software are not eligible for return unless defective.

2. Time Frame:

  • You have 14 days from the date of delivery to initiate a return or exchange.
  • Returns or exchanges requested beyond this time frame may not be accepted.

3. Initiation Process:

  • To initiate a return or exchange, please contact our customer service team at [email protected]/0426 628 538.
  • Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received was defective or damaged.
  • We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
  • Refunds or exchanges will be processed upon receipt and inspection of the returned item(s).

5. Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow us 3-5 business days for the refund to reflect in your account, depending on your financial institution’s processing time.

6. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please specify your preference when initiating the return.
  • Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.

7. Restocking Fee:

  • A restocking fee may apply for certain returns, especially for items that require significant processing /repackaging.
  • We may deduct the shipping cost from the total if you make a wrong purchase or change your mind where the seller is not at fault.

8. Condition of Returned Items:

  • Returned items must be in their original condition with all tags and labels attached.
  • We reserve the right to refuse returns if the item appears used, damaged, or not in its original packaging.

9. Exceptions:

  • Certain items may have additional return restrictions or may not be eligible for return due to hygiene reasons or other factors. Please refer to the product description or contact our customer service team for clarification.

10. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or issue a refund as appropriate.

11. Final Sale Items:

  • Items marked as “Final Sale” are not eligible for return or exchange unless defective.

12. Policy Changes:

  • www.ausremote.com.au reserves the right to update or modify this return policy at any time without prior notice.

By completing a purchase on www.ausremote.com.au, you agree to abide by the terms and conditions outlined in this return policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance.

AusRemote
953 Canterbury Road,
LAKEMBA, NSW 2195
Australia
[email protected]
0426 628 538